I received this today from Garmin.
Your MotionBased account status has been updated to MotionBased Lite. You may still login to MotionBased using your current username and password to access the features MotionBased Lite provides. Even though you're limited to your 10 most recent activities with MotionBased Lite, your data will still be stored at MotionBased to produce Reports.
If you choose to upgrade back to MotionBased Standard, all of your activities will be made available for analysis and mapping. If you wish to reinstate your status to MotionBased Standard, please login to your MotionBased account and upgrade via the Account->Subscription section.
If you feel you have received this email in error, please reply to firstname.lastname@example.org.
You're damn right I received this in error
Frankly I don't know where to begin to communicate just how frustrating you've made the experience with MB. At this point you're five or six months late from the originally scheduled transition from MB to Connect for owners of the Edge 305 (now scheduled for September 08). Last Fall you gave every indication that MB's days were numbered, soon to be replaced with an improved service called Garmin Connect in January or February 08.
That service would be free, and the 10 activity limit of MB would be gone. Something called Connect Plus would be available via subscription offering enhanced features. Almost a year later I've seen no detailed description of what Garmin Connect Plus will offer. The Connect forums have lots of comments from former users of MB that complain Connect does not have feature parity (or indeed is any better) than MB. I wouldn't know... my device is still not supported even though new Edge 305s are still being sold in stores.
And this doesn't surprise me since none of the repetitive usability issues of MB have been addressed because the dev team is not actively working on this "transitional" product any more.
So here I am spinning in product release limbo just shy of the re-promised September cutover of all devices to Connect, wondering if the date will slip again and you add insult to injury by downgrading me to MB Lite. As far as I'm concerned I've been on a "LITE" product for the past year because all the development effort has gone into Connect.
I'll happily upgrade back to MB standard if you:
- Fix the Inbox so I don't have to do a silly refresh once my activities have been uploaded.
- Fix the inbox so I don't have to then click a link (every time) to see more than two activities. Who works like that?
- Fix it so that when I've tediously categorized all my new inbox activities, I don't have to hit refresh AGAIN to see them. A confirming message that activities have been added successfully should accompany the list, not be a step on its own.
In previous communications I've asked to speak to a PM about these problems, and I've told you that I design usable software for a living, and I know unless MB has the most awkward architecture in the world these issues could be easily fixed. Nothing substantive happens. You've taken a motivated, engaged user and through poor communication, slipping schedules and repetitive usability problems created a very dissatisfied customer.
Money has nothing to do with this. This is just a terrible customer experience. All current subscribers to MotionBased should maintain full functionality until you make the cutover to Connect.